Fraud & Revenue Assurance Masterclasses: Monday 22nd March 2010
Fraud Masterclasses
Morning Session:
Social Networks and their role in telecommunications fraud
Led by Jack Wraith MBE, CEO, Telecommunications UK Fraud Forum (TUFF)
Registration and morning coffee will begin at 09:00 and the morning masterclass will run from 09:30 to 12:30 with a break for refreshments
Meredith K. Mays, a spokeswoman with the International Association of Chiefs of Police, said it’s only natural that law enforcement agencies gravitate to social networking sites. “As technology evolves, people adapt,’’ Mays said. “Law enforcement agencies are constantly looking for new mediums that will aid in the prevention and fighting of crime.”
With the advent of modern communications there has been an explosion of applications that enable people to communicate in ways that were not possible a decade ago. Social Networking, which takes many forms and has many followers both in the corporate environment as well as in the personal environment, is now being used as an aid to investigations. This workshop will examine the current status of social networks and how these can be the drivers for fraud. In particular, delegates will explore the dangers that such activity presents as well as the advantages to fraud investigations.
The Masterclass will examine:
- What is social networking?
- The dangers presented to personal privacy
- The dangers to corporate security
- Risk assessment and risk mitigation of social networks
- Using social networks in the corporate environment
- Using social networks in fraud investigations
- The law relating to using social networks to investigate criminality
The Masterclass will include practical exercises to demonstrate the security, privacy and investigatory aspects of Social Networks.
About TUFF
The Telecommunications UK Fraud Forum (TUFF) is a United Kingdom based Forum who provide an environment where members can exchange information and knowledge as it relates to the detection and prevention of fraud and crime within the telecommunications industry. Membership is open to companies whose core business is provision of telecommunications or telecommunications related (including equipment manufacturers) services. Current membership is representative of a wide spectrum of mobile, fixed and indirect access companies and significant service providers from the
UK telecoms industry.
12:30 – 14:00 Lunch
Afternoon Session:
A business perspective on alternative approaches to the detection of roaming fraud
Led by MACH
The afternoon session will run from 14:00 to 16:00 with a break for afternoon refreshments
This Masterclass will provide you with the know-how to detect and prevent roaming fraud, a root cause of a record annual loss for the telecommunications industry.
- Recent trends in Roaming Fraud
- The impact of NRTRDE
- Alternative approaches to using NRTRDE
Revenue Assurance Masterclasses
Morning Session:
Understanding how to embed a Revenue Assurance mindset into the development and launch of new products and services
Registration and morning coffee will begin at 09:00 and the morning
masterclass will run from 09:30 to 12:30 with a break for refreshments
Learn how to incorporate an RA mindset into the deployment and launch of new products and services at this targeted and interactive masterclass. You will be able to benchmark your strategies against those of your peers and discuss your challenges with a leading expert in the field.
Key issues that will be addressed include:
- Ensuring that each department involved in the development and launch of a new product or service is aware of the need for a RA function
- Understanding how to develop regular end-to-end testing and monitoring techniques for your new products and services
- Determining how to instil an RA mindset across the various teams
- Assessing the success of your RA function by analysing specific data after the deployment of the new product or service
12:30 – 14:00 Lunch
Afternoon Session:
Establishing how to leverage your Business Intelligence strategy and data analysis to optimise your Revenue Assurance function
The afternoon session will run from 14:00 to 16:00 with a break for afternoon refreshments
This Masterclass will provide you with an opportunity to further develop an understanding of how to use your BI strategy and data analysis to optimise your RA function.
Over the course of this session you will be able to hear operator case studies from a leading industry expert and discover how your peers and competitors are leveraging BI and the data available to prevent revenue leakage and optimise their RA function.
Key issues that will be addressed include:
- Determining what data sources should be used and how to turn data into BI
- Identifying the skills, tools and systems necessary to make BI work as a tool to enable RA
- Examining how BI can be used to maximise the accuracy of your RA function
- Reviewing analysis techniques that can help determine quick-wins and build a compelling business case for RA
- Understanding how to use BI to optimise customer satisfaction and increase retention, thereby safeguarding your revenues
- Establishing how to integrate BI and data analysis into your current RA function
Silver Sponsors include
Associate Sponsor
To to see who else will be attending or is interested in attending this inagural event, visit and confirm your attendance via our event listing on LinkedIn.
Sponsor
Media Partners
